Efficiency and innovation in public administration with the use of AI-powered chatbots. Contextus – Contemporary Journal of Economics and Management , [S. l.], v. 23, p. e94868, 2025. DOI: 10.36517/contextus.2025.94868. Disponível em: https://periodicos.ufc.br/contextus/article/view/94868. Acesso em: 23 mar. 2026.