Process management: proposal of an analysis model. Contextus – Contemporary Journal of Economics and Management , [S. l.], v. 15, n. 1, p. 122–148, 2017. DOI: 10.19094/contextus.v15i1.926. Disponível em: https://periodicos.ufc.br/contextus/article/view/32287. Acesso em: 13 apr. 2026.