Permanent education in nursing and the interface with the hospital ombudsman

Authors

  • Raquel Costa Rodrigues de Souza
  • Enedina Soares
  • Ivanise Arouche de Souza
  • Jane Conceição Oliveira
  • Roseluci Santos de Salles
  • Carlos Eduardo Marques Cordeiro

Keywords:

Evaluation, Continuous education, Education, Nursing, Quality of health care

Abstract

This is a descriptive-exploratory study, with a qualitative approach, which has the purpose of investigating users demands to ombudsman regarding nursing assistance and to discuss their contribution for continuous education. This research work was carried out in the public Federal hospital, which is a national reference in diagnostics and therapy of high complexity in Orthopedics. Data collection was based on the technical analysis of documents, including information and material management based on users demands contained in the records of the Ombudsman Service about 2009, totaling 3,895 statements. The statements received were classified in this study by the nature of the message: Praise, request for information, complaint, suggestions and denounce. This study considered the importance of Ombudsman Service for the improvement of nursing performance, considering the contributions taken from the context of demands, and that the interdisciplinary relationship enables us to perceive and evaluate the needs highlighted.

 

Published

2010-08-20

How to Cite

Souza, R. C. R. de, Soares, E., Souza, I. A. de, Oliveira, J. C., Salles, R. S. de, & Cordeiro, C. E. M. (2010). Permanent education in nursing and the interface with the hospital ombudsman. Rev Rene, 11(4). Retrieved from http://periodicos.ufc.br/rene/article/view/4616

Issue

Section

Research Article

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