(Des)conhecimento da população internacional sobre o sistema de saúde brasileiro: experiências de profissionais e migrantes

Lorena Franco Buzzerio; Andrezza Gabrielly dos Santos Soldera; Amalia Dayane Queiroz da Cruz; Mateus Souza da Luz; Gabriel Zanin Sanguino; Sonia Silva Marcon; Mayckel da Silva Barreto

doi:10.36517/2175-6783.20252694260

Authors

Lorena Franco Buzzerio Universidade Estadual de Maringá https://orcid.org/0000-0001-9504-7538
Andrezza Gabrielly dos Santos Soldera Secretaria de Estado de Saúde de Mato Grosso do Sul https://orcid.org/0000-0001-9000-5179
Amalia Dayane Queiroz da Cruz Universidade Estadual de Maringá https://orcid.org/0009-0005-5645-0582
Mateus Souza da Luz Universidade Estadual de Maringá https://orcid.org/0000-0003-2405-0152
Gabriel Zanin Sanguino Universidade Estadual de Maringá https://orcid.org/0000-0002-3273-5496
Sonia Silva Marcon Universidade Estadual de Maringá https://orcid.org/0000-0002-6607-362X
Mayckel da Silva Barreto Universidade Estadual de Maringá https://orcid.org/0000-0003-2290-8418

DOI:

https://doi.org/10.36517/2175-6783.20252694260

Keywords:

Transients and Migrants; Health Personnel; Health Systems; Knowledge.

Abstract

Objective: to find out about the experiences of health professionals and international migrants regarding this population's (lack of) knowledge about the Brazilian health system. Methods: a qualitative study was carried out in the emergency department of a university hospital. Nine health professionals and six migrants were interviewed. Symbolic Interactionism and Reflective Thematic Analysis were adopted as the theoretical and methodological frameworks, respectively. Results: two themes emerged: situations that contribute to lack of knowledge about the health system and the consequences of lack of knowledge about the health system. Conclusion: migrants' lack of knowledge about the Brazilian health system stems from language barriers and social and bureaucratic vulnerabilities, hindering access and continuity of care. Health professionals point to the need for more significant preparation to deal with situations, while migrants report difficulties in understanding the health system and using services. Contributions to practice: the findings are relevant for managers and professionals to think about strategies and protocols that encourage international migrants to enter health facilities and simultaneously consider their training process on how the system works.

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