Instrumentos e dimensões para avaliação da qualidade do cuidado à pessoa com estomia: revisão de escopo

Larissa Carvalho de Castro; Laryssa Barbosa Custodio; Laura Oliveira Silva; Victoria Correa Nunes; Juliano Carvalho de Castro; Juliano Teixeira Moraes

doi:10.36517/2175-6783.20252695922

Authors

Larissa Carvalho de Castro Universidade Federal de São João Del Rei https://orcid.org/0000-0001-8676-1350
Laryssa Barbosa Custodio Universidade Federal de São João Del Rei https://orcid.org/0009-0007-1288-5706
Laura Oliveira Silva Universidade Federal de São João Del Rei https://orcid.org/0009-0002-9156-0718
Victoria Correa Nunes Universidade Federal de São João Del Rei https://orcid.org/0000-0002-9751-2031
Juliano Carvalho de Castro Universidade Federal de São João Del Rei https://orcid.org/0009-0008-6003-0275
Juliano Teixeira Moraes Universidade Federal de São João Del Rei https://orcid.org/0000-0002-1109-962X

DOI:

https://doi.org/10.36517/2175-6783.20252695922

Keywords:

Quality of Health Care; Health Care Quality, Access, and Evaluation; Persons with Disabilities; Ostomy.

Abstract

Objective: to map the instruments — and their underlying dimensions — used to evaluate the quality of care for people living with an ostomy. Methods: scoping review. We searched nine national and international databases and three thesis/dissertation catalogs, with no date limits. Results: of 5,178 records, 16 studies met the inclusion criteria. Five instruments were identified: Quality of Care and Support; Service Quality; Quality from Patients’ Perspective; The Quality of Care Support; and Quality of Care Scale. The most frequently reported dimensions included access to services, comprehensiveness of care, continuing education, and patient satisfaction. Conclusion: care quality is multifaceted, with patient perception as a central indicator. Using standardized instruments and understanding the dimensions that shape care help teams incorporate users’ needs and expectations, fostering humane, individualized care. Contributions to practice: applying these instruments supports the identification of gaps in care and the adoption of integrated, patient-centered practices, strengthening quality and aligning services with real-world demands.

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