Parental perceptions of care during neonatal intensive care unit hospitalisation
DOI:
https://doi.org/10.36517/2175-6783.20262796485Keywords:
Intensive Care Units, Neonatal; Family; User Embracement; Humanization of Assistance; Infant, Newborn.Abstract
Objective: to explore parents’ perceptions of the care provided during their children’s hospitalisation in a neonatal intensive care unit. Methods: this qualitative study was conducted in a public hospital and included 13 parents whose children required neonatal intensive care. Interview data were analysed using thematic content analysis, while information from medical records was used to characterise the clinical profiles of participants. Results: participants reported satisfaction with the humanised care and supportive approach provided by the multiprofessional care team. Dissatisfaction was expressed regarding the presence of other family members, which was considered inappropriate given the vulnerability of the neonates. Parental involvement in care strengthened emotional bonding as well as confidence and a sense of security in handling the infant. Initial feelings of fear and anxiety evolved into hope and gratitude over time. Conclusion: care in neonatal intensive care units extends beyond the neonate, encompassing family support and promoting emotional well-being and healthy development. Contributions to practice: the findings highlight the need to enhance care practices in neonatal intensive care units by fostering effective communication, providing emotional support, and encouraging parental involvement in care.
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Copyright (c) 2026 Lediana Dalla Costa, Mayeli Thais Fernandes Vieira, Yago Eduardo Pereira Deotti, Lucas Ramos dos Santos, Késsia Helen Dalmuth, Jolana Cristina Cavalheiri, Joice Moreira Schmalfuss
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