TELEWORKING: AN INTEGRATIVE REVIEW OF INTERNATIONAL LITERATURE

AN INTEGRATIVE REVIEW OF INTERNATIONAL LITERATURE

Authors

DOI:

https://doi.org/10.19094/contextus.v17i3.42743

Keywords:

teleworking; telecommuting; home office; flexible work arrangements; integrative review

Abstract

The purpose was to analyze the scientific production available in international databases on telework in order to verify the volume of production and to identify the articles' focus of study through the integrative review. Scientific production is growing, with a large number of review articles (12). Regarding empirical articles, with a predominantly quantitative approach, there is a low rate of publication in public organizations. The United States and the United Kingdom top the ranking of publications, as well as the list of the most cited articles. The studies focus on the search for impacts caused by implementing telework for both the worker and the organization. There are few studies of longitudinal nature and few combining the various actors involved in telework, especially with respect to work teams.

Author Biographies

Ana Luiza Leite, UNIVERSIDADE DO ESTADO DE SANTA CATARINA (UDESC)

Cursa Mestrado Profissional em Administração na ESAG/UDESC e Graduação em Ciências Contábeis na UFSC. Graduada em Administração pela ESAG/UDESC (2017.2), participou como bolsista de apoio discente, bolsista de pesquisa e monitora de disciplina. Atualmente, é bolsista de pesquisa na ESAG/UDESC no grupo de pesquisa Dimensões e Processos Organizacionais - STRATEGOS, com foco de estudo em gestão de pessoas e práticas de flexíveis de trabalho.

Dannyela da Cunha Lemos, UNIVERSIDADE DO ESTADO DE SANTA CATARINA (UDESC)

Possui graduação em Administração pela Universidade Federal de Santa Catarina (1992), mestrado em Engenharia de Produção pela Universidade Federal de Santa Catarina (2003) e doutorado em Administração pela Universidade Federal de Santa Catarina (2013). Atua como professora do departamento de Administração Empresarial da Universidade do Estado de Santa Catarina ? UDESC/ESAG e do Programa de Pós Graduação Stricto Sensu em Administração da ESAG, no mestrado profissional. Tem experiência na área de Administração, com vivência empresarial de mais de 15 anos, com ênfase em gestão de pessoas e inovação. Faz parte do Grupo de Pesquisa Strategos - Organizações e Estratégia da UDESC/ESAG. Atua em cursos de pós-graduação lato sensu e realiza consultoria empresarial. Suas áreas de interesse são gestão de pessoas, cultura para inovação, sistemas de inovação e interação universidade-empresa.

Wilnei Aldir Schneider, UNIVERSIDADE DO ESTADO DE SANTA CATARINA (UDESC)

Doutor em Administração pela Universidade do Estado de Santa Catarina (ESAG/UDESC) com período Sanduíche na Università di Bologna (UNIBO), Mestre em Administração pela Universidade do Estado de Santa Catarina (ESAG/UDESC) e Bacharel em Administração pela Universidade do Vale do Taquari (UNIVATES). Tem experiência na área de Administração, com ênfase em Administração de Empresas, e tem interesse pelos seguintes temas: Administração e Tecnologia da Informação, Avaliação de Desempenho, Gestão de serviços, Comportamento do Consumidor, métodos quantitativos e Teoria da Resposta ao Item (TRI)

References

ABDULLAH, H.; ISMAIL, N. Quality of work and life balance in teleworking. International Business Management, v. 6, n. 2, p. 119-130, 2012.

ADERALDO, I. L.; ADERALDO, C. V. L.; LIMA, A. C. Aspectos críticos do teletrabalho em uma companhia multinacional. Cadernos EBAPE. BR, v. 15, n. 3, p. 511-533, 2017.

AGUILERA, A. et al. Home-based telework in France: Characteristics, barriers and perspectives. Transportation Research Part A: Policy and Practice, v. 92, p. 1-11, 2016.

ANSONG, E.; BOATENG, R. Organisational adoption of telecommuting: Evidence from a developing country. The Electronic Journal of Information Systems in Developing Countries, v. 84, n. 1, p. e12008, 2018.

ARAÚJO, C. A. Bibliometria; evolução histórica e questões atuais. Em Questão, v. 12, n. 1, p. 11-32, jan./jun., 2006.

BAILEY, D. E.; KURLAND, N. B. A review of telework research: Findings, new directions, and lessons for the study of modern work. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, v. 23, n. 4, p. 383-400, 2002.

BAYRAK, T. IT support services for telecommuting workforce. Telematics and informatics, v. 29, n. 3, p. 286-293, 2012.

BÉLANGER, F. Workers’ propensity to telecommute: An empirical study. Information & Management, v. 35, n. 3, p. 139-153, 1999.

BÉLANGER, F.; WATSON-MANHEIM, M. B.; SWAN, B. R. A multi-level socio-technical systems telecommuting framework. Behaviour & Information Technology, v. 32, n. 12, p. 1257-1279, 2013.

BOTELHO, L. L. R.; CUNHA, C. C. D. A.; MACEDO, M. O método da revisão integrativa nos estudos organizacionais. Gestão e Soc., v. 5 n. 11, p. 121-36, 2011.

CAMPBELL, J.; HEALES, J. Factor Structure of Individual Consequences for Teleworking Professionals. Australasian Journal of Information Systems, v. 20, 2016.

COENEN, M.; KOK, R. A. W. Workplace flexibility and new product development performance: The role of telework and flexible work schedules. European Management Journal, v. 32, n. 4, p. 564-576, 2014.

COLLINS, A. M.; HISLOP, D.; CARTWRIGHT, S. Social support in the workplace between teleworkers, office‐based colleagues and supervisors. New Technology, Work and Employment, v. 31, n. 2, p. 161-175, 2016.

CONTRERAS, O. E.; ROZO ROJAS, I. Teleworking and business sustainability. A reflection from the Human Resource Management in Colombia. Suma de negocios, v. 6, n. 13, p. 74-83, 2015.

COOKE, G.; CHOWHAN, J.; COOPER, T. Dialing it in: A Missed Opportunity Regarding the Strategic Use of Telework?. Relations industrielles/Industrial Relations, v. 69, n. 3, p. 550-574, 2014.

CORDEIRO, A. M., OLIVEIRA, G. M. D., RENTERÍA, J. M., GUIMARÃES, C. A. Revisão sistemática: uma revisão narrativa. Rev. Col. Bras. Cir, v. 34, n. 6, p. 428-431, 2007.

DA COSTA, I. S. A. Teletrabalho: subjugação e construção de subjetividades. Revista de Administração Pública, v. 41, n. 1, p. 105-124, 2007.

DA SILVA, J. A. Flexibility and telework: a study about scientific production analysis. Perspectivas em Ciência da Informação, v. 19, n. 2, p. 159-173, 2014.

DUTCHER, E. G. The effects of telecommuting on productivity: An experimental examination. The role of dull and creative tasks. Journal of Economic Behavior & Organization, v. 84, n. 1, p. 355-363, 2012.

DUXBURY, L.; NEUFELD, D. An empirical evaluation of the impacts of telecommuting on intra-organizational communication. Journal of Engineering and Technology Management, v. 16, n. 1, p. 1-28, 1999.

FELDMAN, D. C.; GAINEY, T. W. Patterns of telecommuting and their consequences: Framing the research agenda. Human Resource Management Review, v. 7, n. 4, p. 369-388, 1997.

FROLICK, M. N.; WILKES, R. B.; URWILER, R. Telecommuting as a workplace alternative: an identification of significant factors in American firms’ determination of work-at-home policies. The Journal of Strategic Information Systems, v. 2, n. 3, p. 206-220, 1993.

GOLDEN, T. D. Avoiding depletion in virtual work: Telework and the intervening impact of work exhaustion on commitment and turnover intentions. Journal of vocational behavior, v. 69, n. 1, p. 176-187, 2006.

GROEN, B. A. C. et al. Managing flexible work arrangements: Teleworking and output controls. European Management Journal, v. 36, n. 6, p. 727-735, 2018.

HADDON, L.; BRYNIN, M. The character of telework and the characteristics of teleworkers. New Technology, Work and Employment, v. 20, n. 1, p. 34-46, 2005.

HAU, F.; TODESCAT, M. Teleworking in the perception of teleworkers and their managers: advantages and disadvantages in a case study. NAVUS-REVISTA DE GESTAO E TECNOLOGIA, v. 8, n. 3, p. 37-52, 2018.

HAZAN, B. F.; MORATO, A. D. P. Teleworking in Brazilian law: grounds, perspectives and changes promoted by labor reform. Lex Humana, v. 10, n. 1, p. 1-24, 2018.

HIDALGO, A.; ALBORS, J. Innovation management techniques and tools: a review from theory and practice. R&D Management, v. 38, n. 2, p. 113-127, 2008.

HILL, E. J.; FERRIS, M.; MÄRTINSON, V. Does it matter where you work? A comparison of how three work venues (traditional office, virtual office, and home office) influence aspects of work and personal/family life. Journal of Vocational Behavior, v. 63, n. 2, p. 220-241, 2003.

HUNTON, J. E.; NORMAN, C. S. The impact of alternative telework arrangements on organizational commitment: insights from a longitudinal field experiment (retracted). Journal of Information Systems, v. 24, n. 1, p. 67-90, 2010.

ILLEGEMS, V.; VERBEKE, A. Telework: what does it mean for management?. Long Range Planning, v. 37, n. 4, p. 319-334, 2004.

ILLEGEMS, V.; VERBEKE, A.; S’JEGERS, R. The organizational context of teleworking implementation. Technological forecasting and social change, v. 68, n. 3, p. 275-291, 2001.

KATZ, A. I. The management, control, and evaluation of a telecommuting project: A case study. Information & Management, v. 13, n. 4, p. 179-190, 1987.

KOSSEK, E. E.; LAUTSCH, B. A.; EATON, S. C. Telecommuting, control, and boundary management: Correlates of policy use and practice, job control, and work–family effectiveness. Journal of Vocational Behavior, v. 68, n. 2, p. 347-367, 2006.

KUGELMASS, J. Teletrabalho: novas oportunidades para o trabalho flexível. São Paulo: Atlas, 1996.

KURLAND, N. B.; COOPER, C. D. Manager control and employee isolation in telecommuting environments. The Journal of High Technology Management Research, v. 13, n. 1, p. 107-126, 2002.

LEE, H.; SHIN, B.; HIGA, K. Telework vs. central work: A comparative view of knowledge accessibility. Decision Support Systems, v. 43, n. 3, p. 687-700, 2007.

MARUYAMA, T.; HOPKINSON, P. G.; JAMES, P. W. A multivariate analysis of work–life balance outcomes from a large‐scale telework programme. New Technology, Work and Employment, v. 24, n. 1, p. 76-88, 2009.

MOKHTARIAN, P. L.; SALOMON, I. Modeling the desire to telecommute: The importance of attitudinal factors in behavioral models. Transportation Research Part A: Policy and Practice, v. 31, n. 1, p. 35-50, 1997.

NEIROTTI, P.; PAOLUCCI, E.; RAGUSEO, E. Telework configurations and labour productivity: some stylized facts. International Journal of Engineering Business Management, v. 4, n. Godište 2012, p. 4-5, 2012.

NILLES, J. M. Traffic reduction by telecommuting: A status review and selected bibliography. Transportation Research Part A: General, v. 22, n. 4, p. 301-317, 1988.

PÉREZ, M. P.; SÁNCHEZ, A. M.; CARNICER, M. P. L. Benefits and barriers of telework: perception differences of human resources managers according to company’s operations strategy. Technovation, v. 22, n. 12, p. 775-783, 2002.

PETERS, P.; TIJDENS, K. G.; WETZELS, C. Employees’ opportunities, preferences, and practices in telecommuting adoption. Information & Management, v. 41, n. 4, p. 469-482, 2004.

ROCHA, C. T. M.; AMADOR, F. S. O teletrabalho: conceituação e questões para análise. Cadernos EBAPE. BR, v. 16, n. 1, p. 152-162, 2018.

ROSENFIELD, C. L.; DE ALVES, D. A. Autonomy and information work: telework. Dados, v. 54, n. 1, p. 207-233, 2011.

SOLÍS, M. Moderators of telework effects on the work-family conflict and on worker performance. European Journal of Management and Business Economics, v. 26, n. 1, p. 21-34, 2017.

SULLIVAN, C.; LEWIS, S. Home‐based telework, gender, and the synchronization of work and family: perspectives of teleworkers and their co‐residents. Gender, Work & Organization, v. 8, n. 2, p. 123-145, 2001.

TEO, T. S. H.; LIM, V. K. G.; WAI, S. H. An empirical study of attitudes towards teleworking among information technology (IT) personnel. International journal of information management, v. 18, n. 5, p. 329-343, 1998.

TREMBLAY, D. Organização e satisfação no contexto do teletrabalho. Revista de Administração de Empresas, v. 42, n. 3, p. 54-65, 2002.

TREMBLAY, D.; THOMSIN, L. Telework and mobile working: analysis of its benefits and drawbacks. International Journal of Work Innovation, v. 1, n. 1, p. 100-113, 2012.

TUNG, L. L.; TURBAN, E. Information technology as an enabler of telecommuting. International Journal of Information Management, v. 16, n. 2, p. 103-117, 1996.

VAN DEN BROEK, D.; KEATING, E. Rights to a process for the masses or select privileges for the few? Telework policy and labour market inequality in Australia. Policy Studies, v. 32, n. 1, p. 21-33, 2011.

VAN SELL, M.; JACOBS, S. M. Telecommuting and quality of life: a review of the literature and a model for research. Telematics and Informatics, v. 11, n. 2, p. 81-95, 1994.

VARGAS, A. V.; OSMA, J. I. P. Proposal for implementing a telecommuting model/Propuesta de implementación de un modelo de teletrabajo. RISTI (Revista Ibérica de Sistemas e Tecnologias de Informação), n. 12, p. 17-32, 2013.

VITTERSØ, J. et al. Impacts of home-based telework on quality of life for employees and their partners. Quantitative and qualitative results from a European survey. Journal of Happiness Studies, v. 4, n. 2, p. 201-233, 2003.

WOJCAK, E. et al. How to achieve sustainable efficiency with teleworkers: Leadership model in telework. Procedia-Social and Behavioral Sciences, v. 229, p. 33-41, 2016.

WORKMAN, M.; KAHNWEILER, W.; BOMMER, W. The effects of cognitive style and media richness on commitment to telework and virtual teams. Journal of Vocational Behavior, v. 63, n. 2, p. 199-219, 2003.

Downloads

Published

2019-12-20

How to Cite

Leite, A. L., da Cunha Lemos, D., & Aldir Schneider, W. (2019). TELEWORKING: AN INTEGRATIVE REVIEW OF INTERNATIONAL LITERATURE: AN INTEGRATIVE REVIEW OF INTERNATIONAL LITERATURE. Contextus - Contemporary Journal of Economics and Management, 17(3), 186–209. https://doi.org/10.19094/contextus.v17i3.42743

Issue

Vol. 17 No. 3: set/dez 2019

Section

Articles

License

 

The authors, while doing the submission, accept the notice below:

We authors hold the copyright related to our paper and transfer Contextus journal the right for the first publication with a Creative Commons’ international license of the modality Attribution – Non-commercial 4.0, which in turn allows the paper to be shared providing that both the authorship and the journal’s right for initial release are acknowledged.

Furthermore, we are aware of our permission to take part in additional contracts independently for non-exclusive distribution of the version of our work published in this journal (e.g. publishing it in an institutional repository or as a book chapter), while acknowledging both the authorship and the journal’s initial publication.

We also certify that the paper is original and up to this date has not been released in any other journal, Brazilian or of another nationality, either in Portuguese or another language, as well as it has not been sent for simultaneous publication in other journals.

Last, we not only know that plagiarism is not tolerated by Contextus but also certify the paper presents the sources of passages from cited works, including those authored by ourselves.