Resilience as a moderator of the relationship between organizational spirituality and burnout

Authors

DOI:

https://doi.org/10.19094/contextus.2023.82314

Keywords:

organizational spirituality, Burnout Syndrome, resilience, organizations, call center

Abstract

This study aimed to analyze the moderating role of Resilience (R) in the relationship between Organizational Spirituality (OS) and Burnout Syndrome (BOS) in call center operators. The quantitative methodology of the research type included a sample of 512 and the data were collected and analyzed from the Structural Equation Modeling. The results showed a negative relationship between OS and BOS. It was also shown that the perception of perseverance and self-confidence (dimensions of resilience) significantly moderated the association between the two constructs, reducing their effects. The present study brings contributions to science by improving the Burnout measurement tool, including the Optimism dimension in the validated scale, in addition to reinforcing the moderating role of resilience.

Author Biographies

Pablo Marlon Medeiros da Silva, Potiguar University

Doctor in Business Administration from the Potiguar University (UnP)

Juliana Carvalho de Sousa, Federal University of Piauí (UFPI) 

Doctor in Business Administration from the Potiguar University (UnP)

Professor at the Federal University of Piauí (UFPI)

Ahiram Brunni Cartaxo de Castro, Potiguar University (UnP)

Administrator at the Federal Institute of Education, Science and Technology of Rio Grande do Norte (IFRN) Doctor in Business Administration from the Potiguar University (UnP)

Arthur William Pereira da Silva, Potiguar University (UnP)

Professor at the Federal Institute of Education, Science and Technology of Ceará (IFCE)

Doctor in Business Administration at the Potiguar University (UnP)

Julio Cesar Ferro de Guimarães, Federal University of Pernambuco (UFPE) 

Professor at the Federal University of Pernambuco (UFPE)

Doctor in Business Administration at the Pontifícia University Católica of Rio Grande do Sul (PUC-RS) and University of Caxias do Sul (UCS)

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2023-06-20

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Silva, P. M. M. da ., Sousa, J. C. de ., Castro, A. B. C. de ., Silva, A. W. P. da ., & Guimarães, J. C. F. de . (2023). Resilience as a moderator of the relationship between organizational spirituality and burnout. Contextus - Contemporary Journal of Economics and Management, 21, e82314. https://doi.org/10.19094/contextus.2023.82314

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Vol. 21: jan/dez 2023

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