Resiliência como moderadora da relação entre espiritualidade organizacional e burnout
DOI:
https://doi.org/10.19094/contextus.2023.82314Palavras-chave:
espiritualidade organizacional, Síndrome de Burnout;, resiliência, organizações, call-centerResumo
Este estudo teve como objetivo analisar o papel moderador da Resiliência (R) na relação entre Espiritualidade Organizacional (OS) e Síndrome de Burnout (BOS) em operadores de call center. A metodologia quantitativa do tipo de pesquisa incluiu uma amostra de 512 profissionais e os dados foram coletados e analisados a partir da Modelagem de Equações Estruturais. Os resultados mostraram uma relação negativa entre OS e BOS. Também foi demonstrado que a percepção de perseverança e autoconfiança (dimensões da resiliência) moderou significativamente a associação entre os dois construtos, reduzindo seus efeitos. O presente estudo traz contribuições para a ciência aprimorando a ferramenta de medição de Burnout, incluindo a dimensão Otimismo na escala validada, além de reforçar o papel moderador da resiliência.
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