Qualidade dos cuidados de enfermagem e métodos de trabalho na percepção de enfermeiros de hospital privado

Susana Rute Ferreira Gregório; Elizabeth Bernardino; Bruno Filipe Carvalho Soares; Maria Narcisa Gonçalves; José Miguel Afonso Matos Silva; Maria Manuela Ferreira Pereira da Silva Martins

doi:10.36517/2175-6783.20262797478

Autores

Susana Rute Ferreira Gregório Companhia União Fabril https://orcid.org/0000-0003-3891-8397
- Conceptualization
- Data Curation
- Formal Analysis
- Investigation
- Methodology
- Project Administration
- Software
- Validation
- Visualization
- Writing – Original Draft Preparation
- Writing – Review & Editing
Elizabeth Bernardino Universidade Federal do Paraná https://orcid.org/0000-0003-1321-8562
- Formal Analysis
- Methodology
- Validation
Bruno Filipe Carvalho Soares Fernando Pessoa University https://orcid.org/0000-0002-2618-2864
- Formal Analysis
- Methodology
- Writing – Review & Editing
- Validation
Maria Narcisa Gonçalves Escola Superior de Enfermagem da Universidade do Porto https://orcid.org/0000-0002-2404-285X
- Conceptualization
- Formal Analysis
- Data Curation
- Methodology
- Validation
- Writing – Review & Editing
José Miguel Afonso Matos Silva Companhia União Fabril https://orcid.org/0009-0005-0623-5294
- Data Curation
- Formal Analysis
- Methodology
- Validation
- Visualization
- Writing – Review & Editing
- Writing – Original Draft Preparation
Maria Manuela Ferreira Pereira da Silva Martins Centre for Health Technology and Services Research https://orcid.org/0000-0003-1527-9940
- Conceptualization
- Data Curation
- Formal Analysis
- Investigation
- Methodology
- Supervision
- Validation
- Writing – Review & Editing

DOI:

https://doi.org/10.36517/2175-6783.20262797478

Palavras-chave:

Enfermagem; Qualidade da Assistência à Saúde; Cuidados de Enfermagem; Gestão da Qualidade Total.

Resumo

Objetivo: analisar a percepção de enfermeiros de um hospital privado sobre a qualidade dos cuidados de enfermagem e os métodos de trabalho utilizados na assistência. Métodos: estudo transversal realizado com 105 enfermeiros mediante questionário eletrônico autoaplicável. Utilizou-se a Escala de Percepção das Atividades de Enfermagem que Contribuem para a Qualidade do Cuidado. Os dados foram analisados por estatística descritiva e testes não paramétricos. Resultados: observou-se percepção global favorável da qualidade dos cuidados. Houve diferenças no domínio bem-estar e autocuidado e na pontuação total segundo a frequência percebida do método individual. A avaliação geral do serviço apresentou diferenças na pontuação total e em cinco domínios. Conclusão: a qualidade dos cuidados foi percebida favoravelmente, com diferenças relacionadas ao método individual e à avaliação geral do serviço. Contribuições para a prática: os resultados apoiam estratégias de gestão destinadas a esclarecer os métodos de trabalho, envolver os enfermeiros nas metas do serviço e monitorar padrões de qualidade sensíveis à enfermagem.

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