Solução tecnológica em software para monitoramento da jornada do paciente em serviços de emergência hospitalar

Izabelle de Freitas Ferreira; Francine Lima Gelbcke; Sabrina da Silva de Souza; Daniele Farina Zanotto; Mônica Stein

doi:10.36517/2175-6783.20262796908

Authors

Izabelle de Freitas Ferreira Universidade Federal de Santa Catarina https://orcid.org/0000-0002-5279-0214
- Conceptualization
- Data Curation
- Formal Analysis
- Investigation
- Methodology
- Supervision
- Writing – Original Draft Preparation
- Writing – Review & Editing
Francine Lima Gelbcke Universidade Federal de Santa Catarina https://orcid.org/0000-0003-3742-5814
- Writing – Review & Editing
- Writing – Original Draft Preparation
- Conceptualization
- Data Curation
- Formal Analysis
- Methodology
Sabrina da Silva de Souza Universidade Federal de Santa Catarina https://orcid.org/0000-0001-9046-6434
- Writing – Review & Editing
- Writing – Original Draft Preparation
Daniele Farina Zanotto Universidade Federal de Santa Catarina https://orcid.org/0000-0002-7024-6482
- Writing – Review & Editing
- Writing – Original Draft Preparation
Mônica Stein Universidade Federal de Santa Catarina https://orcid.org/0000-0003-3753-0622
- Writing – Review & Editing
- Writing – Original Draft Preparation

DOI:

https://doi.org/10.36517/2175-6783.20262796908

Keywords:

Communication; Emergencies; Health Information Management; Biomedical Technology.

Abstract

Objective: to develop a low-cost technological software solution to monitor patients’ pathways in hospital emergency services. Methods: a methodological study, guided by “Design Thinking” and structured in four stages: discover, define, develop, and deliver, the last of which was not completed owing to the absence of software testing. The study was operationalized through the “Double Diamond” model, with 24 professionals from a hospital emergency unit, in two workshops and two in-person meetings. Results: critical gaps in the assistance provided were identified, including missing data about tests, communication failures across teams, indefinition regarding patients’ location and situation, prolonged waiting times and inconsistencies in diet and fasting guidelines. These findings supported developing a management system with structured registration for patients, professional profiles and recording of interventions by priority. Conclusion: the prototype that was developed presented diverse favorable evidence regarding face validity by expert judges. The solution showed potential to qualify data flows, favor communication and integration among professionals and support care continuity and patient safety. Contributions to practice: centralizing all the information in a single system may support communication among professionals and care continuity.

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