Pricing solution for ICT services in private cloud at the Municipal Government of Fortaleza

Abstract

Background: The integration of Information and Communication Technologies (ICTs) and cloud computing is important to improve government infrastructure and services, aligning with the principles of public management. Transformations in ICTs are strategic for efficient data management, with cloud computing standing out in this context.

Purpose: This research develops a pricing solution for ICT services in a private cloud in public administration, seeking to contribute to the development of effective pricing strategies for ICT services in private clouds in public administration.

Method: Using a qualitative methodology, the study employed interviews with executives responsible for ICT management. The study population was composed of technical IT managers from the City Hall of Fortaleza, the Federal Data Processing Service (SERPRO) and the Information Technology Company of Ceará (ETICE). The methodological procedures included documentary analysis and semi-structured interviews, integrating qualitative approaches.

Results: In addition to providing valuable insights and practical solutions, this study created a conceptual pricing model for ICT services in cloud computing adapted to the context of public administration and developed a computerized system that implements this model, enabling its direct application and practical understanding.

Conclusions: The strategies developed here serve as a reference for other public organizations seeking to improve the management of ICT services. The adoption of best practices contributes to the optimization of public resources, the continuous improvement of services and the promotion of a culture of transparent and efficient management. In addition to providing an effective solution for the City of Fortaleza, it also offers a replicable and adaptable model for other public administrations.