Uma revisão integrativa sobre o uso de chatbot para subsidiar o ensino na área da saúde
DOI:
https://doi.org/10.36517/resdite.v5.n1.2020.a8Schlagworte:
Educação, Saúde, Tecnologia EducacionalAbstract
Introdução: O crescimento do uso de tecnologias educacionais se intensificou com o passar dos anos. Uma dessas tecnologias é o Chatbots, um Agente Inteligente de diálogo por meio de mensagens, em que seu uso na saúde já se mostrou promissor ao ser implementado em diversas áreas. Objetivo: Analisar a produção acadêmica de chatbots aplicados na educação em saúde, no período de 2013 à 2019. Método: Revisão integrativa, realizada a partir da combinação de 12 descritores, divididos em três domínios, em seis bases de dados, nas línguas portuguesa e inglesa. Resultados e discussão: Com 416 resultados iniciais, que após passar pelos critérios de inclusão e exclusão apresentaram-se em 31 publicações utilizadas nesta revisão. Após análise, notou-se que os principais usos do Chatbot são na educação (41,9%) e na utilização como instrumento de apoio aos profissionais de saúde (22,5%). Conclusão: Concluiu-se que a utilização de chatbots para o auxílio e o ensino aos pacientes, estudantes e profissionais é evidentemente eficaz, mas se faz necessária uma maior difusão dessa tecnologia com o objetivo de promover o uso mais efetivo dos chatbots.
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