Typologies of co-production of public services: A scale proposal

Authors

DOI:

https://doi.org/10.19094/contextus.2023.82156

Keywords:

co-production of public services, typologies, citizen, scale, State

Abstract

The objective of this work was to create a scale of typologies of co-production of public services. For this, the steps for building scales proposed by Costa (2011) were followed. The exploratory phase took place in the form of an integrative literature review and item generation. Meanwhile, the descriptive phase details the procedures for constructing and validating the scale. The scale consists of 5 factors (preliminary, initial, basic, intermediate and advanced) and 19 items generated from 301 valid responses. The research presents its contributions by delivering a scale that is both capable of measuring the different ways citizens see co-production and has the potential to contribute to future studies.

Author Biographies

Antonio Gouveia Junior, Federal University of Paraíba (UFPB)

PhD in Business Administration from the Federal University of Paraíba (UFPB)

Analyst at the Brazilian Institute of Geography and Statistics (IBGE)

Joacil Carlos Viana Bezerra, Federal University of Paraiba (UFPB) 

PhD student in Business Administration at the Federal University of Paraíba (UFPB)

Master in Business Administration from the Federal University of Paraíba (UFPB)

Carlos Eduardo Cavalcante, Federal University of Paraiba (UFPB) 

Professor at the Federal University of Paraíba (UFPB)

PhD in Business Administration from the Federal University of Rio Grande do Norte (UFRN)

References

Age, L. M., & Schommer, P. C. (2017). Coprodução de serviço de vigilância sanitária: Certificação e classificação de restaurantes. Revista de Administração Contemporânea, 21(3), 413-434. https://doi.org/10.1590/1982-7849rac2017170026.

Alford, J. (1998). A public management road less travelled: Clients as co-producers of public services. Australian Journal of Public Administration, 57, 128-137. https://doi.org/10.1111/j.1467-8500.1998.tb01568.x

Alford, J. (2002). Why do public-sector clients coproduce? Toward a contingency theory. Administration & Society, 34(1), 32-56. https://doi.org/10.1177/0095399702034001

Bezerra, J. C. V., Cavalcante, C. E., & Gouveia, A., Júnior. (2022). Motivação para coprodução do bem público: Proposta de uma escala. Administração Pública e Gestão Social, 14(1), 1-18. https://doi.org/10.21118/apgs.v14i1.11607

Bovaird, T. (2007). Beyond Engagement and participation: User and community coproduction of public services. Public Administration Review, 67, 846-860. https://doi.org/10.1111/j.1540-6210.2007.00773.x

Brandsen, T., & Honingh, M. (2016). Distinguishing different types of coproduction: A conceptual analysis based on the classical definitions. Public Administration Review, 76, 427-435. https://doi.org/10.1111/puar.12465

Brandsen, T., & Pestoff, V. (2006). Co-production, the third sector and the delivery of public services. Public Management Review, 8(4), 493-501. https://doi.org/10.1080/14719030601022874

Brudney, J. L., & England, R. E. (1983). Toward a definition of the coproduction concept. Public Administration Review, 43, 59-65. https://doi.org/10.2307/975300

Chaebo, G., & Medeiros, J. (2017). Participação direta em coprodução é democrática? Controle vetorial da dengue em Campo Grande – MS. Cadernos Gestão Pública e Cidadania, 22(71), 1-20. https://doi.org/10.12660/cgpc.v22n71.61067

Cooper, T. L., & Kathi, P. C. (2005). Neighborhood councils and city agencies: A model of collaborative coproduction. National Civic Review, 94, 43-53. https://doi.org/10.1002/ncr.82

Costa, F. J. (2011). Mensuração e Desenvolvimento de Escalas. Rio de Janeiro: Editora Ciência Moderna.

Dos-Reis, M. C. A., & Isidro-Filho, A. (2019). Inovação em serviços e a coprodução no setor público federal brasileiro. Administração Pública e Gestão Social, 12(1). https://doi.org/10.21118/apgs.v12i1.5481

Etgar, M. (2007). A descriptive model of the consumer co-production process. Journal of the Academy of Marketing Science, 36, 97-108. https://doi.org/10.1007/s11747-007-0061-1

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50. https://doi.org/10.2307/3151312

Gouveia, A., Júnior, Bezerra, J. C. V., & Cavalcante, C. E. (2023). Tipologias de coprodução do bem público: Estado da arte e agenda de pesquisa. Gestão & Regionalidade, 39(116). https://doi.org/10.13037/gr.vol39n116.7667

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2009). Análise multivariada de dados. (6a ed.). Porto Alegre: Bookman Editora.

Hu, L.-t., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424-453. https://doi.org/10.1037/1082-989X.3.4.424

Kline, R. B. (2004). Principles and practice of structural equation modeling (2nd ed.). New York: The Guilford Press.

Lotta, G. S. (2017). Redes e parcerias em políticas sociais: Novos arranjos institucionais de coprodução de serviços nos municípios brasileiros. Brasília, DF: Enap.

Marôco, J (2010). Análise de equações estruturais: Fundamentos teóricos, software & aplicações. Report number, Pêro Pinheiro.

Nabatchi, T., Sancino, A., & Sicilia, M. (2017). Varieties of participation in public services: The who, when, and what of coproduction. Public Admin. Rev., 77, 766-776. https://doi.org/10.1111/puar.12765

Osborne, S. P., Radnor, Z., & Strokosch, K. (2016). Co-production and the co-creation of value in public services: a suitable case for treatment? Public Management Review, 18(5), 639-653. https://doi.org/10.1080/14719037.2015.1111927

Ostrom, E. (1996). Crossing the great divide: Coproduction, synergy, and development. World Development, 24(6), 1073-1087. https://doi.org/10.1016/0305-750X(96)00023-x

Parks, R. B., Baker, P. C., Kiser, L., Oakerson, R., Ostrom, E., Ostrom, V., Percy, S. L., Vandivort, M. B., Whitaker, G. P., & Wilson, R. (1981). Consumers as coproducers of public services: Some economic and institutional considerations. Policy Studies Journal, 9, 1001-1011. https://doi.org/10.1111/j.1541-0072.1981.tb01208.x

Pestoff, V. (2006). Citizens and co-production of welfare services. Public Management Review, 8(4), 503-519, https://doi.org/10.1080/14719030601022882

Pestoff, V. (2012). Co-production and third sector social services in Europe – Some crucial conceptual issues. In V. Pestoff, T. Brandsen & B. Verschuere (Eds.), New public governance, the third sector and co-production (Chap.2). London: Routledge. https://doi.org/10.1007/s11266-012-9308-7

Pestoff, V., Brandsen, T., & Verschuere, B. (Eds.). (2011). New public governance, the third sector, and co-production (1st ed.). Routledge. https://doi.org/10.4324/9780203152294

Salm, J. F. (2014). Coprodução de bens e serviços públicos. In: R. F. Boullosa (Org.). Dicionário para a formação em gestão social (pp. 42-44). Salvador: CIAGS/UFBA.

Salm, J. F., & Menegasso, M. E. (2010). Proposta de modelos para a coprodução do bem público a partir das tipologias de participação. Anais do XXXIV Encontro Científico de Administração da Associação Nacional de Pós-Graduação e Pesquisa em Administração - ANPAD. Rio de Janeiro, Brasil, 34.

Schommer, P. C, Andion, C. M., Pinheiro, D. M., Spaniol, E. L., & Serafim, M. (2011). Coprodução e inovação social na esfera pública em debate no campo da gestão social. In P. C. Schommer & R. F. Boullosa (Orgs.), Gestão social como caminho para a redefinição da esfera pública (pp. 31-70). Florianópolis: Udesc Editora.

Schommer, P. C., & Tavares, A. O. (2017). Gestão social e coprodução de serviços públicos. Fortaleza: Fundação Demócrito Rocha/UANE/BID/STDS-CE.

Steenkamp, J. B. E., & Van Trijp, H. (1991). The use of lisrel in validating marketing constructs. International Journal of Research in Marketing, 8, 283-299. https://doi.org/10.1016/0167-8116(91)90027-5

Strokosch, K. (2013). Co-production and innovation in public services: can co-production drive innovation? In S. P. Osborne & L. Brown (Eds.), The Handbook of Innovation in Public Services (pp. 375-389). Massachussets, USA: Edward Elgar Publishing Limited. https://doi.org/10.5902/1983465963947

Vanleene, D., Verschuere B., & Voets, J. (2015). The democratic quality of coproduction: A theoretical review and initial research design. Paper presented at the EGPA Conference, Toulouse, France.

Verschuere, B., Brandsen, T., & Pestoff, V. (2012). Co-production: The state of the art in research and the future agenda. Voluntas, 23(4), 1083-1101. https://doi.org/10.1007/s11266-012-9307-8

Whitaker, G. P. (1980). Coproduction: Citizen participation in service delivery. Public Administration Rev., 40(3), 240-246. https://doi.org/10.2307/975377

Downloads

Published

2023-05-09

How to Cite

Gouveia Junior, A., Bezerra, J. C. V., & Cavalcante, C. E. (2023). Typologies of co-production of public services: A scale proposal. Contextus - Contemporary Journal of Economics and Management, 21, e82156. https://doi.org/10.19094/contextus.2023.82156

Issue

Vol. 21: jan/dez 2023

Section

Articles

License

 

The authors, while doing the submission, accept the notice below:

We authors hold the copyright related to our paper and transfer Contextus journal the right for the first publication with a Creative Commons’ international license of the modality Attribution – Non-commercial 4.0, which in turn allows the paper to be shared providing that both the authorship and the journal’s right for initial release are acknowledged.

Furthermore, we are aware of our permission to take part in additional contracts independently for non-exclusive distribution of the version of our work published in this journal (e.g. publishing it in an institutional repository or as a book chapter), while acknowledging both the authorship and the journal’s initial publication.

We also certify that the paper is original and up to this date has not been released in any other journal, Brazilian or of another nationality, either in Portuguese or another language, as well as it has not been sent for simultaneous publication in other journals.

Last, we not only know that plagiarism is not tolerated by Contextus but also certify the paper presents the sources of passages from cited works, including those authored by ourselves.