CONSIDERATIONS ABOUT THE IMPORTANCE OF INTERPERSONAL COMPETENCE IN THE BEHAVIORAL REPERTOIRE OF ORGANIZATIONAL MANAGERS

Abstract

The transformation process that has been taking place in the word of work will require leaders and organizations to participate more effectively, especially in the direction of sensitizing people to understand, accept and live with these transformations. The establishment of satisfactory interactions, especially in hierarchical relationships, becomes strategic within work environments, both to optimize tasks and results and to foster the presence of a favorable work climate. These satisfactory interactions, targeted to meet current and new demands, will require leaders to have well-developed behavioral competencies, among which interpersonal competence gains a prominent role. This theoretical essay aims to discuss the importance of interpersonal competence in the repertoire of organizational leaders to meet the new demands that are presented in the workplace. It also intends to make considerations about the importance of the development of interpersonal competence in all the professionals, especially the leadership positions, presenting some possible actions in this direction. To stimulating the discussion of the presented essay, we use articles and books available in the most important specialized journals and electronic indexers, namely: Electronic Journals in Psychology (PePSIC), Scientific Electronic Library Online (SciELO), Latin American and Caribbean Center of Health Sciences Information (BIREME), LILACS, CAPES Thesis Bank, CAPES Journals and Google Scholar. Thematic relevance in relation to the object of study chosen was the main criterion for the selection of articles and book chapters considered in the study.